Please submit a request at the help desk (within 30 days of placing your order) with your User ID and order number. Please note: We do not check canceled accounts against the date purchased. So be sure to ask specifically for your refund and it will be made within 48 hours.

Please submit a request at the help desk with your User ID and order number.

Please submit a request at the help desk.

Your remaining balance from previous payment will be calculated depending on the time of the billing cycle you upgraded. Any remaining balance from your previous payment will be refunded and your account will be upgraded. To illustrate:

Account: Value
Amount Paid: $8
Date Paid: 1/9/2005
Date Upgraded: 15/9/2005
Refund Due: $4.00

Typically, it is important to upgrade when your account has reached the maximum subscriber level. If you don’t upgrade at that time, no new subscribers will be able to join your list.

• Login to your control panel
• Click on the upgrade tab.
• Click on the “make Payment” link to pay for the upgrade via credit card on a secure server.
• Email us your user id and order number.
• Any remaining balance from your previous payment will be refunded and your account will be upgraded

All autoresponder accounts are set up with automatic recurring billing. If your credit card details are valid you will be billed automatically and an email receipt will be sent to you.